Privacy Policy

1. Terms & Conditions

Introduction
Welcome to The 3 Arrows Hills website. By accessing our website and making a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Eligibility
Use of our website and services is available only to persons who are legally competent to enter into a binding contract as per the Indian Contract Act, 1872.

Booking and Reservation

• All bookings are subject to availability.

• You warrant that all details provided for the purpose of booking are true and accurate.

• The booking confirmation we send you will detail the services you have booked. It is your responsibility to check this carefully and inform us of any discrepancies immediately.

Guest Responsibility

• Guests are expected to respect the property, its surroundings, and other guests.

• The 3 Arrows Hills reserves the right to terminate the stay of any guest causing a nuisance or damage to the property, without a refund.

Limitation of Liability
The 3 Arrows Hills shall not be liable for any loss, damage, or theft of guest property. We are also not liable for any personal injury, accident, or illness during your stay, except where such liability is expressly imposed by Indian law.

Governing Law
These terms shall be governed by and construed in accordance with the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

2. Privacy Policy

Introduction
The 3 Arrows Hills is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

Information We Collect
We collect information you provide directly to us, including:

• Personal Identifiers: Name, email address, phone number, physical address.

• Booking Details: Check-in/out dates, number of guests, special requests.

• Payment Information: Credit/debit card details or other payment method information (handled securely by our third-party payment gateway).

• Identification Documents: As required for verification under Indian hospitality regulations.

How We Use Your Information
We use your information to:

• Process your bookings and manage your stay.

• Communicate with you about your reservation, inquiries, and offers.

• Improve our services and website experience.

• Comply with legal obligations.

Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. All sensitive payment information is encrypted using Secure Socket Layer (SSL) technology.

Sharing of Information
We do not sell or rent your personal data. We may share it with:

• Service Providers: Trusted third parties who assist in our operations (e.g., payment processors, email service providers), bound by confidentiality agreements.

• Legal Requirements: Where required by law, regulation, or legal process.

Your Rights
You have the right to access, correct, or request the deletion of your personal data held by us. To do so, please contact us at contact@the3arrowshills.com.

3. Pricing Policy

• All prices listed on our website are in Indian Rupees (INR) and are subject to change without prior notice.

• The price confirmed at the time of booking is guaranteed.

• Prices are inclusive of all applicable taxes (GST) as per Indian law, unless stated otherwise.

• Any additional services availed during your stay (e.g., adventure activities, special meals) will be charged separately.

4. Cancellation Policy

We understand that plans change. Our cancellation policy is designed to be fair to both our guests and our business.

• Cancellation 15 days or more before check-in: 100% refund (minus any applicable payment gateway fees).

• Cancellation between 7 to 14 days before check-in: 50% refund of the total booking amount.

• Cancellation less than 7 days before check-in: No refund.

• No-show: Treated as a cancellation less than 7 days before check-in; no refund will be provided.

All cancellation requests must be sent to us in writing via email at contact@the3arrowshills.com. The date of the email will be considered the official cancellation date.

5. Refund Policy

• Refunds will be processed according to the Cancellation Policy outlined above.

• Any eligible refund will be processed within 5-7 business days from the date of cancellation confirmation.

• The refund will be credited to the original source of payment (e.g., the same bank account or credit card used for the transaction).

• The time for the refund to reflect in your account may vary depending on your bank’s processing time.

• Early Departure: No refund will be provided for unused nights due to an early departure.

Force Majeure: In the event of a cancellation due to extraordinary circumstances beyond our control (e.g., natural disasters, government travel bans, extreme weather conditions), we will offer a full credit note for a future stay within one year. A cash refund may not be applicable in such scenarios.

Contact Us
If you have any questions about these Policies, please contact us at:
Email: contact@the3arrowshills.com